PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY FOR CONTINUAL USE OF THIS WEBSITE.
AGREEMENT OF TERMS AND CONDITIONS
Welcome to our site, please review the following basic rules that govern your use of the KOPrinting.com website (collectively hereinafter referred to as "Print Agent") and describe in refined detail the process and procedures including the services which are provided by Print Agent. The following terms and conditions and policies are being disclosed to yourself and the entity you represent (collectively hereinafter referred to as "you") by Print Agent as a service to you and everyone visiting this website.
All users of this site agree that accessing and use of this site are subject to the following terms and conditions along with other applicable laws. If you do not agree to these terms and conditions, please discontinue use of this site.
Print Agent reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately as they become available on the website koprinting.com. Print Agent does not assume the obligation to notify you of any changes to the Terms and Conditions other than posting a notification of revisions on the homepage of (koprinting.com) for a maximum time of 180 calendar days. You are responsible for reviewing the Terms and Conditions for any changes so your continued use of this site constitutes your consent to these changes and awareness of the same.
PLEASE NOTE No work will proceed on any print job in your order until full payment is received by Print Agent.
ARTWORK APPROVAL POLICY
We make a strong daily effort to expedite all orders through every stage of production and since it all begins with Artwork, we have a few strict non-negotiable rules we must enforce in order to be as efficient and cost effective for everyone we do business with.
By confirming your artwork is “Approved” (see “special note” below) you acknowledge to be informed of the rules we enforce and agree with your role in the process and procedures of reviewing your order proof(s).
(SPECIAL NOTE: All approvals must be made in writing via email, fax or with your authorized signature if made in person. No approvals will be honored or valid if made in any other way or form such as verbally in person or over the phone).
An approved design is no longer eligible for any further edits, changes or modifications to job characteristics or turnaround time. If the product will be converted in a special way to be completed (such as packaging or a special die cut order for custom boxes) Print Agent will make sure the product converts to its intended shape when completed. There is no grace period for changes after you give us your approval so take special care and be sure you review your preview proof in every way it can be tested and/or examined.
If product is rendered unusable due to overlooked errors, mistakes or anomalies including but not limited to: text, spelling, grammar, graphics, size, color and aesthetics you agree to be solely responsible for paying for the entire amount of the print job along with applicable taxes and shipping/handling fees, unless otherwise noted (this includes errors made exclusively by Print Agent even though you may have provided true and correct information). Don’t assume errors cannot be made because you’re sure you provided accurate notes to Print Agent. Someone still has to physically create a custom product and enter your data by hand into a computer system leaving an open opportunity for Murphy’s Law to exist. So you agree that it’s ultimately up to you to make sure your products are produced as requested.
Providing your own artwork is also possible and can help expedite the order process. The same proofing process remains in effect even though it is your own artwork. We find it is best to be sure the files you provide did not change/corrupt from its original version you remember viewing. There are a number of things that can happen when submitting your files electronically over the web like corrupted design (changed or altered look) from its intended style and layout. This mostly happens with custom downloaded fonts used in the design. Files which were created by word processing applications like the ones included in Microsoft Office Suite: Word, Publisher, Power Point, Excel, etc. also get red flagged often. This does not mean we will not accept those file types but we do make a point to make you aware of those situations. We always recommend PDF as a preferred file type for submitting your own artwork.
The sole reason for this strict policy is derived from our diligent effort to expedite production on all orders as prompt and efficient service is what we’re known and strive for. PLEASE READ AND EXAMINE YOUR ENTIRE PROOF CAREFULLY BEFORE YOU APPROVE & GIVE GREEN LIGHT TO PROCEED with print production.
Our art department checks files a 100% before submitting for printing. It is not Print Agent responsibility to check files for accuracy on spelling, guidelines, and other design verifications. Print Agent is not responsible for any print ready files. Designers in Print Agent are not responsible for finalized proofing on projects submitted. We hold you "the client" responsible for managing to check your electronic proof and signing off with accuracy for (spelling or miss wording). All files design following the posts office complainant standards; postal regulations need to be met. Check with your local post office for rules and regulations or download one of our friendly templates pertaining rules and regulations. In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Print Agent: You will not upload, post or send any content through the Print Agent service containing adult or child pornography or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated a law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Print Agent or any other party. Print Agent reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. In addition, you agree that content and or information obtained by Print Agent may be kept and disclosed if Print Agent is required to do so by law, or if Print Agent believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Print Agent in any way.
COLOR PROOFING & MATCHING
Print Agent cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density. Print Agent will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, Print Agent cannot be held responsible for final color appearance of UV-Gloss finish product/s.
SUBMISSION OF ARTWORK OR GRAPHICS
Images, designs and artwork must be submitted in CMYK color mode. Print Agent cannot be held responsible for any color shift that may occur in conversions to CMYK. Images, designs and artwork must be submitted with a minimum of 300 DPI and CMYK color mode. Customer provided artwork may vary in quality, therefore, Print Agent cannot be held responsible for pixilated, blurry or distorted images.
All prices and amounts shown on this Site are in U.S. Dollars (USD) unless otherwise noted. If you submit a request on the site to purchase any products, mailing services, design services or other services, you agree that all charges, taxes and shipping/handling fees will automatically be charged to the credit card provided by you or paid with an approved alternate payment method.
METHODS OF PAYMENT
All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:
Debit/Credit card or Paypal. Pay with our simple and safe SSL Secure Server. Our secure server scrambles your payment data so that only our computers can decode it.
Prepay, Cash or Check. After you're done, we will instruct you on how to submit cash or mail your check to us.
Pay on account. On account or purchase orders are available ONLY to government and educational institutions unless otherwise stated.
A $50.00 returned check fee will be assessed on any failed Telecheck transactions.
Not to exceed 10% on quantities ordered, or the percentage agreed on. If customer requires guaranteed exact quantities, client must let an Account Executive know when order is placed and cannot be requested later.
SHIPPING & SHIPMENT LOSS
Print Agent will always strive to avoid any delays in production or shipping. Print Agent will not be held responsible for any consequences or damages due to delayed production or delivery. (Unless you choose Pick Up or Mailing Services, you need to select one of the shipping options presented to you on the Site.) When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends; holidays or the day the package is picked up for shipping. Shipping transit times vary and Print Agent assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. In the case that a customer supplies the wrong address causing a package not to be delivered on time, Print Agent will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.
REFUNDS AND RETURNS
All sales are final, unless otherwise noted. In some cases, a refund (minus nominal consulting fee if applicable) may be extended to the customer if no work has been started and no paper stock has been purchased by Print Agent for that order. Customer orders have no re-sale value therefore No refunds are given once Print Agent begins working on your order, which means Print Agent has received your necessary materials (i.e., digital files and payment received) and started work on your job (i.e., your job is in production). The cost of labor hours for: proofs prepared, any design time, initial consultation, etc. or administrative fees (credit card fees, etc.) will be subtracted from the total refund. There will be NO REFUNDS issued for Logo and Graphic design services once the first proof has been issued or any kind of research, collection of any elements (ie: photos, clipart, fonts etc.) has taken place.
Please note that such refund would be adjusted to cover any fees charged for proofs or other services associated with that order. In some cases, an order may be voided the same day the order was placed as long as no work has been started by Print Agent for that order.
If the error is verifiably due to actions taken by Print Agent, we will re-print the order at our expense. Any defect/s discovered in your shipment must be reported to Print Agent within 10 days from the time the product was delivered. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time the product was delivered. All charges related to expedited orders (rush printing and/or shipping) are non refundable unless ups fails delivery or delivers damaged product. There will be a 15% charge to all changes to an order resulting in a credit or cancellation unless otherwise specified.
You the "client" agree to indemnify, defend and hold Print Agent, its officers, directors, employees, agents, and their licensors and suppliers harmless from any and all claims, including reasonable attorney’s fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site. This includes negligent or wrongful conduct by you or any other person accessing the site using your Internet account. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.
There are only two ways to be tax exempt. You must have a re-sale certificate or the mail must be processed and mailed from our facility. If the product is to be shipped to any location outside of our plant, even if it is to another mail house, tax will be charged unless you have a re-sale certificate.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Print Agent. The collective work includes works that are licensed to Print Agent. Copyright 2015, KO PRINTING ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Print Agent or purchasing Print Agent products. You may display and subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Print Agent or to purchase Print Agent products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Print Agent. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Print Agent used in the site are trademarks or registered trademarks of Print Agent.
LIMITATION OF LIABILITY
Print Agent shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Print Agent has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Print Agent product is mistakenly listed at an incorrect price, Print Agent reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Print Agent reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Print Agent shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Print Agent without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Print Agent may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Print Agent.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Print Agent products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Print Agent products) must be commenced within one (1) year after the claim or cause of action arises. Print Agent failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Print Agent may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Print Agent or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Print Agent does not and cannot review all communications and materials posted or created by users accessing the site. Print Agent is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Print Agent is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Print Agent reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Print Agent in its sole discretion.
In an attempt to provide increased value to our visitors, Print Agent may link to sites operated by third parties. However, even if the third party is affiliated with Print Agent, Print Agent has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Print Agent. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Print Agent seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work, we want to know!).